Privacy Policy

Last updated: March 2026 · Effective: January 1, 2026

1. Introduction

Bank of Asia Online ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our digital banking services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information:

Full name, email address, phone number
Date of birth, gender, nationality
Home address and country of residence
Government-issued ID documents (for KYC verification)

Financial Information:

Account balances and transaction history
Transfer recipients and beneficiary details
Virtual card usage data

Technical Information:

IP addresses and device information
Browser type and operating system
Login timestamps and session data

3. How We Use Your Information

To provide, maintain, and improve our banking services
To process transactions and send related notifications
To verify your identity and comply with KYC/AML obligations
To detect, prevent, and respond to fraud or security incidents
To communicate important account and service updates
To comply with legal and regulatory requirements

4. Data Sharing

We do not sell your personal data. We may share information with:

Service Providers: Third-party vendors who assist in delivering our services (e.g., email delivery, cloud infrastructure)
Regulatory Authorities: When required by law, court order, or regulatory mandate
Financial Institutions: Correspondent banks involved in processing wire transfers
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including 256-bit SSL/TLS encryption, multi-factor authentication, and regular security audits to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for a minimum of 7 years in accordance with financial regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access and obtain a copy of your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Object to or restrict processing of your data
Data portability
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@boasiaonline.com.

8. Cookies

We use session cookies strictly necessary for authentication and security. We do not use tracking or advertising cookies. You can control cookie settings through your browser, though disabling session cookies will prevent you from using the Service.

9. International Transfers

Your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where applicable.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or prominent notice on our platform. Your continued use of the Service after such notice constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact our Data Protection Officer at privacy@boasiaonline.com or write to: Bank of Asia Online, Data Protection, 1 Raffles Place, Singapore 048616.